We aim to ship your items as soon as possible. Please note working days are considered to be Monday-Friday (10am-4pm).
In general, please allow 5 business days before shipping to allow for design and processing time. In the unlikely event that there are any unanticipated delays we will notify you immediately.
Upon placing your order you will receive an email confirming that it has been accepted and is being processed. Should you not receive this email please check your spam folder. This is very important as we will send you a follow up email to confirm that it has been shipped and if you did not receive the confirmation email you will not receive the shipping email.
Items will be shipped to the address you provide us at check out. Please ensure that this is a full, correct and an up to date address. Please check your order confirmation email to ensure that it is showing the correct shipping address. We cannot be held responsible for your failure to provide a full and correct address. If this not the correct address please contact us immediately. If an item is shipped to an incorrect address you are liable for all costs incurred relating to that purchase irrespective of receiving the item.
Products are usually shipped 'signed for' via our courier. Once your items have been shipped we have no control over them and they are in the hands of the delivery operator. Therefore, we cannot be held responsible for loss, damage or delay during transit.
No Shipping Days
We will not ship your order on any UK Bank holidays. No orders will ship these days due to the postal services being closed, but you can still order through the website as usual. No items will be shipped on weekends either.
If you receive a faulty item please contact us within 7 days of receipt to notify us and arrange return if applicable. If eligible, a replacement product will be issued. Please be aware that it is not our policy to replace and refund together.
Refunds or replacements cannot be given as a result of your own actions or personalisation errors including supplying low resolution images, mis-spelt words or punctuation errors, etc. All products are printed on demand specifically for you, the buyer.
Please be aware that there is no right to cancel a contract once the design process has begun and you will continue to be liable for any costs incurred. Our items are tailor made and specifically designed and printed for you the buyer and as such no refund will be issued once we have accepted your commission.
Returned items must be in the same condition as originally shipped and not damaged by you. It is also advisable to send them with a signed for delivery to ensure safe arrival as no refunds will be issued until the items are safely returned and checked.
We check our stock carefully before shipping to ensure that you will receive top quality items. However, if you have received an item that has become damaged in transit please contact us for assistance with carrier claims.